FAQ — everything you wanted to know about FixedFloat

No. Standard cryptocurrency pairs require zero account, zero email and zero government ID. The FF platform was built around the principle that an exchange does not need an account to do its job.

Yes. ff-io.io is the official mirror of the original ff.io / FixedFloat exchange and runs the same engine, the same hot-wallet liquidity and the same support team.

Yes. The platform is accessible from US-based traffic. Because the service is non-custodial and does not provide fiat banking or staking, it operates outside regulated brokerage activity. US users remain responsible for their own tax reporting on capital gains.

Most swaps complete in 5 to 30 minutes. Fast chains like TRC-20 and Solana finish in under a minute on the receive side; the bottleneck is usually the deposit chain confirmation time (BTC averages 10 minutes per block).

Fixed rate locks the price the moment you confirm the order — you receive exactly the displayed amount regardless of how the market moves. Float rate uses the live mid-market price at payout, with no spread but with the upside/downside of market movement.

FixedFloat detects the actual amount received. If it is below the order minimum, the engine offers a refund-to-source. If it differs from the expected amount but is within the platform's tolerance, the order will be processed and the output adjusted proportionally.

An order can be voluntarily cancelled before any deposit is detected. Once a deposit is on-chain it is processed automatically. If you no longer want the swap, the engine offers a refund flow.

The platform fee starts at 0.5% per swap. The on-chain network fee depends on the receive-chain — typically a few cents on TRC-20, a few dollars on ERC-20 during congestion. There are no other charges.

For standard pairs, very large orders may be capped by the size of the FixedFloat hot wallet on the receive-chain at that moment. The widget shows the current per-pair maximum live.

No. The number you see in the widget is the number you receive. No idle-balance fees, no withdrawal fees, no spread on float-rate orders.

For standard pairs, no. In the rare event that an incoming address is flagged as high-risk by industry blockchain analytics (sanctioned addresses, confirmed darknet sources, proceeds of public hacks), the order is paused and our compliance team contacts the user. This is an exception path; the typical user never sees it.

It is a pre-funded liquidity reserve held on each supported network. The hot wallet pays out the receiving asset the moment your deposit reaches the required confirmation threshold. Cold storage holds the bulk of platform inventory and is rebalanced on a schedule.

FixedFloat retains the minimum logs required to deliver the service safely and to comply with legitimate legal requests. We never sell or share user data with marketers. See the privacy policy for details.

Both are native USDT, but on different blockchains. TRC-20 lives on Tron — almost-zero fees, fast confirmations. ERC-20 lives on Ethereum — higher gas, but maximum DeFi compatibility.

Yes. FixedFloat acts as an instant cross-chain bridge for stablecoins. Send TRC-20 USDT, receive ERC-20 USDT (or vice-versa) — native USDT on both ends, no wrapping, no smart-contract bridge.

Every order has a unique URL with a status timeline (awaiting → received → confirmed → exchange → done). Bookmark it; you can come back later to see input and output transaction hashes.