Get in touch with FixedFloat
For urgent help with a specific exchange, the fastest channel is the chat embedded inside your order page. For everything else, use the channels below — multilingual support across 14 languages, real humans, around the clock.
General support
For help with an exchange, account or general question.
support@ff-io.io
API & integrations
For wallets, payment processors and Telegram bots.
partners@ff-io.io
Security disclosure
Responsible disclosure of vulnerabilities or abuse.
security@ff-io.io
Send us a message
We respond within 1 hour during US business hours and within 4 hours outside of them. For order-specific issues, please include your 8-character order ID.
Other ways to reach us
Most users get the fastest answer inside the chat embedded directly on their order page — our agents see your order context immediately. If you do not have an active order, the channels below are the fastest:
- Telegram: @fixedfloat (community support, English)
- Twitter / X: @fixedfloat
- Status page: status.ff-io.io
- Press / partnerships: press@ff-io.io
- Compliance: compliance@ff-io.io
- Privacy: privacy@ff-io.io
- Legal: legal@ff-io.io
Languages we support
English, Russian, Spanish, German, French, Portuguese, Polish, Dutch, Ukrainian, Turkish, Italian, Chinese, Korean and Japanese — see the language switcher in the header.